With Pointy, you can automatically upload all your in-store product inventory by connecting directly to your existing POS. You can make your products show up by signing up for Pointy from Google, which is free of charge and right on your Business Profile on Search. The local holiday guide from Google will help your business stand out so you can connect with shoppers.Ī new “in stock” filter on Search lets your customers see your inventory. With Business Profile your customers can find you more easily online. Get Your Business Profile Up and Running for the HolidaysĪs the holiday shopping season gets into full gear after Black Friday, Google wants you to connect with your local holiday shoppers. To add accountability to the process Google is also adding a read-receipt for you and your customers to know when and if the messages have been seen. You can see your uploaded photos on your Business Profile immediately. Choose your photo, then in the top-right corner tap Submit. To open your Business Profile, enter your business name in the search bar or tap your profile picture or initial Your business profile. As a small business owner, you can now also see and respond to messages right from your Business Profile on Google Search. On your Android device, open Google Maps. Google added the ability to chat with customers directly on Google Maps last year. Furthermore, you can review the analytics on inbound call performance to better optimize your customer engagement.Īnother great feature is the ability to read messages. With the call history feature, you can see the inbound calls that came from your Business Profile. and Canadian merchants that have verified Business Profiles. When your calls come from Google, there will be a call history. You can now make the most of your interactions with your customers on Google Search and Maps. With this move, merchants can optimize the online experience of their business on Google by taking advantage of the upgraded experience on Search and Maps. Madrigal goes on to say, in 2022 Google will be retiring Google My Business app. Once your profile is verified, you can edit the information of your business including the address, store hours, photos, and more.Īccording to Matt Madrigal, Vice President, GM, Merchants at Google, small businesses should manage their profile directly on Search or Maps. Having multiple functionalities in one place means a much lower bar of entry into the Google ecosystem for small businesses. If that wasn’t convenient enough, you can claim and verify the ownership of your business. However, you can now edit your business profile, reply to customer messages, launch promotions, and more. By simply typing your business name in the Google Search or Google Maps box, you get the result as usual. For small businesses, this couldn’t be simpler.
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